FREQUENTLY ASKED QUESTIONS
Find answers to our most common questions.
We’ve put together some commonly asked questions to give you more information about XPS Solutions and the suite of solutions we offer. Self-storage owners and operators can find answers about our technology solutions below. Please get in touch with our team anytime for more information if you can’t find what you need.

General Questions
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Are you just an answering service?
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Are your agents based in the United States?
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Do you offer bilingual coverage?
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How much does it cost?
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What software services do you integrate with?
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Do you make outbound calls for collections?
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What are your hours of coverage?
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Where is your call center based?
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Can you lease my units?
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Do you offer move out services?
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Do you offer virtual management services such as accounting or marketing?
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How long has XPS been around?
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Can you answer all of my calls?
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Can we set it up where you only answer some of my calls?
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What is "IVR" or pay-by-phone service?
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Is my tenant’s or prospect's data safe? Does XPS hold or keep any of their data?
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What is "RentUp"?
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Do you have any long-term agreements?
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Are calls recorded? Can I listen to them?
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What if I go over my call plan?
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What if there is an emergency on site?
MyStorPal Questions
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How much does it cost?
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Does MyStorPal cost my tenants to download?
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Is there a limit to my facility's number of MyStorPal users?
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Do I have to update the app? What happens when there is an update released to the app?
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Does XPS or MyStorPal keep any of my client's data or credit card information?
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Do you offer MyStorPal for both Apple and Android?
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How do I tell and encourage my clients to use MyStorPal?
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Is the data trackable? Can we see how many people are using it or making a payment?
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What if someone has more than one unit or has units at multiple sites?