XPS Solutions

Richardson, TX – 8/29/24 – XPS Solutions, the longest-tenured and leading contact center for the self-storage industry, is excited to announce a technology-enabled service integration with strategic providers to provide live video support services for self-storage.  Both technology partners have provided XPS with video gateways that enable live video support services for rentals, remote management, and tenant support services for participating client properties.  These two partners provide the technology that integrates with XPS Solutions self-storage teams.  These tech-enabled partnerships mark another new chapter in virtual solutions, providing cutting-edge live video customer engagement for self-storage facilities.

For over 24 years, XPS Solutions has consistently prioritized product enhancement and seamless integration to meet the evolving needs of independent self-storage owners and operators. In alignment with this mission, XPS Solutions now integrates with both KISS and LiveSwitch, allowing facility owners to leverage live video technology supported by XPS Solutions’ real-time, professional, self-storage-experienced staff members.

KISS (Keep It Simple Storage), known for its innovative remote-management technology solutions, provides services such as two-way smart video, a mobile app, NFC smart locks, and a self-storage auto-attendant.

LiveSwitch, a leader in live video solutions, provides software that enables real-time, face-to-face communication between self-storage facilities and their customers. Initiate a live video connection through a text or QR code on the facility’s existing hardware and customer’s phone without downloading new software or apps.

Through these partnerships, XPS Solutions enhances these technology offerings by providing live video staffing to ensure high-level engagement with tenants and prospects. This allows self-storage owners to manage their facilities remotely while reducing operating expenses (OPEX). XPS Solutions’ Remote Managers, based in our Richardson, Texas office, are self-storage experts with facility management backgrounds, delivering professional and knowledgeable service. By integrating our partners’ technology with XPS Solutions’ Remote Management services, we empower self-storage facilities with 54 hours of live video support weekly, covering tenant assistance, inquiries, and virtual leasing. Clients also benefit from a comprehensive range of contact center services, including 104 hours of phone agent support, the RentUp leasing platform, MyStorPal mobile app, 24/7 IVR payment solutions, and more. This seamless integration enables XPS agents to efficiently manage tenant details, inventory, pricing, and promotions, ensuring a streamlined and effective rental process.

“Our mission at XPS is “Xperience Matters”.  At the property level, some tenants prefer a live face and voice.  Hiring and staffing isn’t the easiest task for many properties, so this is our answer to that problem.  Live video allows for this exchange, providing a virtual on-site experience through deploying this technology via our self-storage experienced teams.  Our task is to help properties bring down the cost of support while improving the overall tenant experience.  This combined initiative with KISS and LiveSwitch allows XPS to enable this option for any property,” said John Traver, CEO at XPS Solutions. “By partnering with KISS and LiveSwitch, we can combine live video engagement with our robust remote management services, giving facility owners the tools they need to enhance operations, improve customer experience, and ultimately increase occupancy.”

We invite all attendees of the SSA 2024 Fall Conference & Tradeshow to visit Booth 360 to see a live demo and learn more about this exciting new offering. Come see how XPS Solutions, KISS, and LiveSwitch can transform your self-storage operations.

For additional insights into XPS Solutions, please contact Andrew Stavros at (972) 865-4256 or [email protected].

For additional insights into KISS, please contact Michael Starkman, COO at (412) 639-5752 or [email protected]

For additional insights into LiveSwitch, please visit https://www.liveswitch.com/get-in-touch or contact [email protected].

About XPS Solutions

Established in 2000 as the self-storage industry’s original dedicated call center, XPS Solutions has continuously provided cutting-edge remote management solutions for self-storage property operators. Over the years, XPS has evolved to offer a full suite of services, including inbound call handling, live video staffing, Remote Management coverage, live tenant support, rental services, and more. Today, XPS Solutions handles thousands of tenant support calls, processes millions in payments, and rents thousands of units per month for thousands of facilities across North America.

XPS Solutions, Xperience Matters. Yours. Theirs. Ours.^TM