Self-Storage Prevention Plan: Protect Your Facility
How to Create a Self-Storage Disaster Prevention Plan with XPS Solutions
Disasters rarely give advanced notice, yet their impact can be devastating. Fires, floods, and tornadoes can strike without warning, leaving self-storage facility owners and operators struggling to maintain safety and business continuity. For your tenants, disasters can spark immense anxiety over the safety of their stored possessions, which is why it’s so essential to have a self-storage prevention plan for backup tenant support.
How can you ensure smooth communication, uninterrupted business operations, and a rapid recovery from such events? By incorporating XPS Solutions into your disaster prevention plan, you’ll be fully equipped to handle any unforeseen event while maintaining tenant trust and satisfaction. Here’s how.
Uninterrupted Communication During Disasters
Why It Matters
In the event of a fire at your facility, the disruption caused by power outages and communication breakdowns can lead to heightened anxiety among tenants awaiting updates. Effective and prompt communication is essential in these circumstances to alleviate concerns and provide guidance to tenants. The requirement for on-site personnel to address fire hazards may hinder the ability to maintain consistent communication with tenants during such emergencies. While a staff member may be present, it does not guarantee that all tenants will receive timely communication or have oversight regarding their personal belongings in the event of a fire. These scenarios should be proactively addressed to ensure comprehensive support for tenants. Additionally, XPS Remote Managers can collaborate with insurance providers to facilitate necessary documentation, thereby expediting claims processing for both facility owners and tenants.
How XPS Solutions Helps
- Reliable Tenant Communication
XPS Solutions operates a robust network of U.S.-based agents available 104 hours a week. This means tenants’ inquiries are answered quickly, ensuring they remain informed even when local facility operations are disrupted.
- Emergency Notifications
Our team can communicate important updates about the facility’s status, safety measures, and next steps. This minimizes confusion, reduces stress for tenants, and offers clear direction during emergencies.
Example Scenario: During a wildfire, XPS agents are able to share a universal status about the facility as communicated by the self-storage owner/operator or manager or share insurance contacts or facility access hours during high-stress moments.
Ensuring Business Continuity Amidst Operational Disruptions
Why It Matters
How XPS Solutions Helps
- Remote Management
If your on-site staff is unavailable, XPS Solutions offers comprehensive remote management services to ensure everything runs smoothly. Our dedicated team will promptly address tenant inquiries, expertly facilitate lease agreements, and securely manage payment processing—all while you’re away, providing peace of mind and continuity in your property management.
- Emergency Coverage
If unforeseen conditions leave your facility understaffed, XPS can step in with emergency operational support within just five business days, ensuring continuous service without any gap in tenant assistance.
Example Scenario: After hurricanes affected Florida-based facilities, XPS remote support ensured uninterrupted service, managing tenant concerns and sustaining business operations until recovery was possible.
Facilitating Efficient Recovery and Support Processes
Why It Matters
Once a disaster has passed, it’s important to focus on damage assessments, insurance claims, and addressing tenant inquiries about their stored belongings. Implementing a streamlined recovery process will help us efficiently navigate these challenges and get back on track. By organizing our approach, we can restore normalcy and support everyone affected.
How XPS Solutions Helps
- Insurance Coordination Assistance
XPS Remote Managers can share with tenants information about the insurance providers, assisting the necessary documentation to expedite claims for tenants. This helps facility owners during the recovery phase to have actionable steps in place with the insurance company and save additional time resolving tenant insurance.
- Live Video Support with Kiss & LiveSwitch
Leveraging live video support, XPS Solutions can help assess damage in real time, enabling faster decision-making and scheduling of repairs. Talking to a real person versus an automated system for tenant support is so essential during a crisis. XPS Remote Managers have dealt with many weather hazards and understand the protocol but also the empathy that is required to assist your tenants through a crisis.
Enhancing Tenant Trust Through Proactive Measures
Why It Matters
Tenants place their faith in you to safeguard their cherished belongings. Open and transparent communication, paired with proactive strategies, serves to strengthen that bond of trust, especially during challenging times or disaster scenarios. When tenants feel informed and secure, their confidence in your ability to protect their possessions deepens, fostering a sense of safety and peace of mind. How XPS Solutions Helps:
- Transparent Communication
XPS functions as an integral extension of your facility, offering tenants regular updates, detailed timelines for service repairs, and assurances regarding the security of their stored items. These initiatives are designed to ensure that tenants feel acknowledged and supported during critical periods, which can foster long-term rental relationships and encourage positive word-of-mouth referrals to prospective tenants.
- Accessible Support Channels
70% of our Call Center Agents and 100% of our Remote Managers are U.S.-base, and are always prepared to assist nationwide, offering a personal touch to address tenant concerns and deliver timely solutions, thereby ensuring comprehensive coverage. These experts have backgrounds in self-storage, which enables them to guide tenants effectively through the necessary procedures in the event of weather-related hazards. Having this guidance is instrumental in helping facility owners and operators save valuable time and resources during crises when on-site staff may be unavailable.
Example Scenario: Tenants at a Texas facility affected by severe flooding praised the transparent updates issued by XPS, which reassured them of action being taken to restore operations quickly.
Leveraging Technology for Seamless Operations
Why It Matters
Disasters frequently trigger a significant influx of tenant inquiries, as individuals seek guidance and support in turbulent times. Without a robust infrastructure in place to manage this overwhelming demand, your facility can quickly become inundated, exacerbating the confusion and disorder already present in the aftermath of a crisis.
How XPS Solutions Helps
- Integrated Communication Tools through
With integration into your management software, XPS supports multiple touchpoints like live chat and lead capture directly from your website. This ensures tenants can connect effortlessly, even during high-demand periods.
- 24/7, Reliable Payment Processing
Our payment solutions allow tenants to manage their accounts independently, even when physical systems are impacted. These solutions are provided through our IVR services and MyStorPal App prevent delinquent payments and help tenants during crisis to have seamless payment options.
Example Scenario: After regional storms overwhelmed a facility’s phone lines, XPS’s live chat functionality ensured tenants could still access support without waiting on hold.
Reinforce Confidence in Your Facility
Partnering with XPS Solutions not only equips your facility to handle unforeseen circumstances but also establishes it as a reputable and trusted entity in the self-storage industry. By fostering open communication and ensuring efficient business operations, XPS Solutions provides essential tenant support for recovery efforts while enhancing your tenant’s confidence, setting apart your facility from others.
If you’re ready to look into robust backups for your facility, see our Remote Management Services or click here to connect with XPS Solutions and fortify your disaster prevention plan today!