As 2025 approaches, the self-storage landscape is focused on a seamless customer experience. Facility owners have recognized the importance of offering digital tools, such as online reservations and mobile access to meet customers’ expectations. Remote management, virtual unit tours, and smart access systems will be pivotal in meeting customers’ needs.

XPS Solutions will play a key role in enhancing the customer experience through technological advances. Remote Management Live, RentUp, 24/7 Pay By Phone, the MyStorPal Mobile App, and more will reduce inefficiencies, cut costs, and elevate the customer experience.

Below is a glimpse into the industry for the coming year.

XPS Solutions is at the Forefront of Innovation

Since 2000, XPS Solutions has been providing custom-tailored technological support to self storage industry owners and operators. Over the years, XPS has launched cutting-edge, innovative solutions that promote customer loyalty, increase efficiency, and promote success.

Remote Management Live

Today’s self storage customers are busy. They expect a technology-rich, mobile-responsive experience. Whether they want to rent a storage unit or pay a bill, time is of the essence.

One of the most significant innovations that the self storage industry has embraced in the past decade is remote management. These technologies allow facility owners and operators to oversee and manage their properties from anywhere, leveraging the power of digital tools and communication platforms.

With XPS Solution’s newest innovation, Remote Management Live, an unmanned facility can provide customers with a streamlined user experience. XPS Remote Management Live is designed for self storage owners who want to add exceptional customer service with live video support.

MyStorPal

The current self storage customer demands convenience, and what could be more convenient than using an app on your phone. The XPS Solutions MyStorPal app provides users with an almost effortless experience.

A bill is paid with a few clicks. Accessing a gate code is quick and seamless, and uploading inventory photos is a breeze. With the MyStorPal app, self-storage is easier than ever.

The XPS MyStorPal app is a tenant’s hassle-free companion for all things self-storage.

24/7 Pay by Phone

MoneyTransfers.com predicts that by 2025, just over half of all Americans (125 Million) will be using mobile payments. Maximizing efficiency and saving time are essential for self storage business success.

A 24/7 Pay by Phone system saves time and resources for both customers and owners. Customers can make payments at any time using their mobile device. This eliminates the need to physically visit the storage facility or mail checks. There is little effort required to make or process payments.

RentUp

The traditional rental process for self storage units can be a hassle. Being physically present at the facility to complete paperwork can be inconvenient and time-consuming. Fortunately, RentUp has emerged as a game-changer in storage unit rentals.

Customers enjoy the convenience of selecting a unit, signing the lease, and renting self-storage without visiting your office. With just a few clicks, leasing paperwork can be completed in advance from the convenience of any mobile device.

What the Future Holds For the Self Storage Industry

These predictions highlight some of the changes that will reshape the self-storage industry in 2025 and beyond. XPS Solutions is your trusted partner and advisor in integrating these transitions.

Increased Automation

Self-storage facilities will become increasingly automated, with the widespread adoption of self-service kiosks, and automated access control. This will improve operational efficiency, reduce labor costs, and enhance the customer experience.

Personalized and Customizable Storage Solutions

Self-storage providers will offer more tailored and flexible storage options, catering to the unique needs of individuals and businesses. Modular storage units, on-demand pickup and delivery services, and specialized storage solutions for specific industries will add conveniences that renters expect.

Integrated Digital Platforms

Various digital technologies, such as mobile apps, online reservations, and smart access control, will create a seamless and user-friendly experience. Self-storage customers will be able to manage their needs from anywhere.

Increased Reliance on Data and Analytics

Data will be used to make more informed decisions regarding facility management, pricing, marketing, and expansion.

Enhanced Remote Management and Support

Remote management and support systems will become more widespread. Facility owners will be able to oversee and maintain their properties from anywhere. Customers will have 24/7 access to support.

Conclusion

The self storage industry is positioned for significant evolution in the coming years. Technological innovations and evolving customer demands are creating an environment that is primed for change.

By leveraging XPS Solutions remote management and support systems, self-storage businesses can optimize their operations, reduce costs, and provide their customers with 24/7 access and assistance.