XPS Solutions

Self storage, as we know it today, has been around for a long time. In the 1800s the Bekins Brothers (Bekins Van Lines) pioneered the first modern storage warehouse.

Fast forward to 1926, and Public Storage offered the first individual garage style units. Following this approach, the self-storage industry continued to flourish. The global market is predicted to reach $71 billion by 2027.

Advancements in technology have continued to propel the self storage industry forward. Remote management, enjoyed for the past few years, is increasing in popularity.

One reason for this transformation is high overhead expenses. Self storage owners are seeking cost-effective alternatives. Operating a self storage facility without the need for staff is becoming an attractive option.

Additionally, today’s tech-savvy customers love this trend. Using these technologies not only improves efficiency of operations but also enhances the overall customer experience.

XPS Introduces Remote Management Live

With XPS Solution’s latest initiative, Remote Management Live, you can transform your unmanned facility, and give your customers a seamless experience. Like our Call Center solution, Cutting-edge remote management solutions reduce expenses, increase efficiency, and elevate customer satisfaction.

XPS Remote Management Live is designed for self storage owners who want to add the personal touch. The addition of live video support to your remote model guarantees exceptional customer service.

You get 54 hours of live agent video coverage including extended tenant support, follow-up sales calls, lease and ID verification, unit move-out checks, and more. As an added convenience, XPS Solutions live video support is compatible with various platforms.

Grow Your Business and Unlock New Levels of Success With Remote Management Live

Remote Management Live is a game-changer when it comes to improving efficiency. With the ability to manage your facilities remotely, you can reduce the need for on-site personnel. This not only reduces labor costs but also enables you to focus on driving business growth.

You Get the Technology – We Provide the Personal Touch

You get 54 hours of Live Remote Manager Video coverage by self storage industry-trained professionals. Prospects will receive comprehensive support and follow-up calls to ensure that no rental opportunities are missed.

If desired, callers can be directed to an automated system to check unit availability or make payments, reducing the need for manual intervention.

Our system is designed to integrate with elite, industry-leading software.

StoreEase Virtual Management offers patented technology that transforms the way customers are onboarded at the property level. Their virtual managers possess the skills and knowledge of a traditional district manager. If a customer isn’t technology-savvy, a StoreEase Virtual Manager can complete the move-in virtually.

With Keep It Simple Storage (KISS) you can greet your customers as if you’re there in person. Customers seamlessly interact with real-life personnel in real-time. KISS is your go-to provider for streamlined operations and exceptional customer experiences. Designed by industry experts, Kiss technology assures consistency across all your locations, even internationally.

Remote Management Live address real-world challenges, simplifying the processing renting a self storage unit and so much more.

Cost Savings

With Remote Management Live, you can minimize the need for on-site personnel. This translates into lower overhead costs and more efficient allocation of resources. You can downsize office space, reduce utility bills, and lower maintenance expenses.

Responsive Tenant Communication

Advanced tenant communication tools enable more efficient customer engagement. Tenants are provided with a seamless, personal, and responsive experience. Overall customer satisfaction is enhanced and you’ll stay ahead of the competition.

Comprehensive Self Storage Knowledge

XPS remote managers are veteran self storage professionals. They have exceptional customer service skills and extensive knowledge of all aspects of the self storage industry. Questions are answered thoughtfully and precisely, and customers are expertly guided through the buying journey.

Remote Management Live Benefits

• Tenants and prospects walking into your facility are greeted with live video interactions, offering them an engaging and personalized experience.
• With expanded coverage and no overhead you’ll have full time customer service at a fraction of the cost.
• The agents we hire are self storage managers. They have extensive knowledge of all things self storage, along with outstanding customer service skills.
• Missed sales opportunities are a thing of the past.
• You’ll have peace of mind knowing that your facility and tenants are well taken care of.

Final Thoughts

Remote Management Live offers a comprehensive suite of features and capabilities that can propel your self storage business to new heights. To discover how XPS can revolutionize your self storage operations, schedule a consultation with our team today. We’ll work closely with you to develop a customized solution that aligns with your business goals and delivers tangible results. Take the first step towards a more efficient, cost-effective, and tenant-centric self storage future.