XPS Solutions | Press Release
We do two things really well. We help self-storage facilities by catching their calls, and providing tools that find new tenants and extend the stay of your current tenants.
self storage solutions, self storage call center, call center of choice, self storage mobile app, self storage reputation management, self storage contact center, self storage app
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Recent Press Releases

Press Release

XPS Solutions Announces the Release of its Reputation Management Solution

May 24, 2018

Richardson, TX – May 24, 2018 XPS Solutions, the self-storage industry’s call center of choice, announced the release of two reputation management products, Reputation Optimizer™ and Reputation Surveyor™.  Both reputation products are geared towards review generation, their key difference is their focus and origination of the reputation opportunity.  These reputation products aim to bolster customer reviews for independent self-storage facilities, which, compared to REITS, are usually far lower in volume of reviews.

 

The solutions both focus on increasing the number of reviews received for their facility as well as improving the overall scores they are currently receiving.  Regarding the reputation products, Rob Canales, VP of Product Development, said:

 

“Self-storage facility owners are now hard pressed to pursue and generate reviews as an ante into their local market.  Today’s tenant is very tech savvy and uses Internet search to its fullest potential, which obviously includes review ratings and strong SEO results.  Recent reviews typically spur immediate interest for prospective tenants, provided they see enough reviews and their scores are 4.0 or better.  Most knowledgeable facility owners recognize this trend, and want a comprehensive strategy for acquiring reviews and managing them.  Our platform makes an immediate and measurable contribution with positive reviews.”

 

Speaking to the opportunity for reputation management, John Traver, CEO of XPS Solutions, said:

 

“The two most obvious ways to grow a property is to bring more tenants into the facility and to increase the average stay.  Reputation addresses the first opportunity by answering the search engine question of “Who should I use for storage?”   We’ve implemented this reputation tool within our call process and we are generating far more new and faster reviews than for facilities who try to do it themselves.  Reputation is a straightforward game: tenants do their homework on the web with the number of reviews and the average score driving the bulk of their decision.  This solution addresses both, while channeling out negative reviews.”

 

The new reputation management offerings are available from XPS Solutions. To learn more, call the XPS sales team at 877-977-8721 or email sales@xpsusa.com.

 

About XPS Solutions: XPS Solutions is headquartered in Richardson, Texas (www.XPSUSA.com) and is the longest tenured centralized sales and support center in the self-storage industry established in 2000. XPS provides properties with an integrated mobile application for tenants, reputation solution to drive SEO, payment processing and IVR solutions and voice and chat solutions designed to capture more rentals and enhance the stay of tenants.  To learn more about XPS Solutions, visit their website: www.xpsusa.com.

Press Release

PTI Security Systems and XPS Form Strategic Partnership

March 29, 2018

[SCOTTSDALE, AZ – March 29, 2018] PTI Security Systems, the leading provider of access-control and security solutions for the selfstorage industry with over 36,000 installations globally, announced that it has entered into a strategic partnership with XPS Solutions, the longest tenured provider of centralized sales and support solutions for properties in the self-storage industry.

 

This strategic partnership has been established to enable PTI to bundle the XPS offerings which include reputation, mobile, payment processing and integrated call support for tenants of client properties with PTI’s new Self-Storage Internet of Things Platform(SSIoT) PTI CORE™. The partnership enables both companies to provide an expanded and integrated offering for the self-storage industry.

 

Franklin Young, CEO of PTI Security Systems spoke to the aligned strategy of the two companies, “At PTI, improving the customer experience is what drives us, and we’ve entered into this strategic partnership with XPS Solutions to bring our customers the cloud solution they’ve asked for. Everything we’re developing at PTI—from A.I. to facility automation to mobile solutions—began with our customer’s needs in mind. All innovations from PTI must accomplish two things; create a world class experience for each facility’s tenants and maximize the operational excellence at each site. It’s really that simple. PTI CORE™ accomplishes those goals”.

 

“The opportunity for XPS to partner with fellow innovator PTI Security Systems opens new doors that the industry hasn’t had available until now. Together, we’ll create a unique tenantcentric offering for the industry that enhances the tenant experience with every contact, access and payment ultimately aimed at extending the average tenant stay,” states John Traver, CEO of XPS Solutions.

 

About PTI Security Systems: PTI has been in the access-control and technology business since 1979, and is the most trusted name in self-storage security. To date, there are 36,000 installations of PTI products in self-storage facilities in more than 30 countries. PTI provides the most innovative, durable, and reliable security products available today, and offers a wide range of integrated security solutions that help create a seamless experience for both renters and self-storage owners and operators. PTI’s industry leading security solutions include: the EasyCode mobile app, the #1 selling access control system worldwide in self-storage, wired and wireless door alarms, and PTI CORE™ the self-storage industry’s only cloud based SSIoT Platform designed to help you manage your security system in real-time from anywhere on Earth. For more information about PTI, please visit www.ptisecurity.com.

 

About XPS: XPS Solutions is headquartered in Richardson, Texas (www.XPSUSA.com) and is the longest tenured centralized sales and support center in the self-storage industry established in 2000. XPS provides properties with an integrated mobile application for tenants, reputation solution to drive SEO, payment processing and IVR solutions and voice and chat solutions designed to capture more rentals and enhance the stay of tenants.