A Shift to Remote Management

Self Storage facilities have traditionally been connected to onsite management. Prospective customers needed to call or visit the physical store to lease a self storage unit. It’s not surprising that with the advent of new technologies, the self storage industry is shifting to remote
management.

Let XPS Help You Enjoy a Stellar Finish to 2024

As we approach the latter half of 2024, it’s time to evaluate your performance and determine whether you’re on track to meet your financial objectives. If you’re less than satisfied with your progress, you may be on the lookout for ways to optimize your profitability. An effective way to propel your business forward is XPS Solutions. XPS Solutions’ extensive range of customized programs can enhance the efficiency and adaptability of your systems and procedures.

With offerings such as MyStorPal, 24/7 Pay By Phone, Rent Up, and our newest addition, Live Video Agent, you can end the year with a bang.

XPS Solutions Empowers Self Storage Owners

XPS Solutions offers the perfect solution for your business. We focus on empowering self storage owners to create a positive tenant experience. By using state-of-the-art technologies, we can cater to facilities of any scale.

With our support, you can enhance your remote customer interactions and take your business to new heights.

Remote Management Live is a Self Storage Game Changer

With XPS Solution’s latest program, Remote Management Live, you can revolutionize your unmanned facility. Like our Call Center solution, Remote Management Live offers expanded coverage with no overhead. You receive full-time customer service at a fraction of the cost.

Live video support ensures your customers of exceptional service. You receive 54 hours of live agent video coverage, including the full Remote Management suite of services, extended tenant support, follow-up sales calls, ID verification, unit move-out checks, and more. Additionally, XPS Solutions’ live video support is compatible with a variety of platforms, including LiveSwitch and Keep It Simple Storage (KISS).

When tenants walk into your facility, they are greeted with live video interactions. Agents who are self storage industry veterans provide customers with a seamless, personal, and responsive experience. Efficiency is improved, and you’ll finish 2024 with increased profitability and customer satisfaction.

Secure a Rental With Just a Phone Call

RentUp by XPS ensures tenants can rent on the first call, eliminating the hassle of callbacks, paperwork, and sometimes multiple trips to the self-storage facility for reservations. Our innovative system seamlessly integrates with industry-leading software management systems (SMS) providers, maximizing your occupancy and revenue potential.

The XPS Rental agents are highly trained self-storage professionals who offer 104 hours of comprehensive phone coverage every week. Services include taking care of all aspects of your inventory, pricing, promotions, and payments.

We go the extra mile by actively listening to, scoring, and reporting on every call. With RentUp by XPS, you can save time and boost your profits. Experience the benefits of streamlined operations and increased profitability with RentUp by XPS.

Did you know? Did you know that an average rental for what XPS charges provides an ROI of 5,200% when annualized?

No More Missed Opportunities

Are you aware that your staff often can’t answer the phone because they’re busy with other important tasks? This can be incredibly frustrating for your customers and may even drive them to your competitors. The Self Storage Association reports that nearly 60% of self storage customers rent from the first facility they contact. Unanswered calls mean lost opportunities.

Luckily, XPS Solutions has your back. Our Contact Center is staffed by highly trained agents who can act as your representatives. Your team can focus on their primary responsibilities while we handle call answering.

Our system is designed to seamlessly integrate with leading software, allowing you to process payments, capture leads, and access information such as unit numbers, gate codes, inventory, prices, and promotions. Improve customer satisfaction, project a professional image, and most importantly, increase productivity.

Customers Expect a Responsive Experience

Like many other industries, the self-storage sector is constantly evolving to keep up with emerging trends. The adoption of technology-driven equipment and operating systems has proven to be a time and cost-saving solution.

Today’s consumers, both young and old, prefer to engage through smartphones. They seek a technology-rich and responsive experience that adds convenience to their self-storage journey. MyStorPal is designed to meet these demands, offering consumers the features they desire while equipping your business with updated solutions.

If your goal is to attract and retain tenants, our top-notch MyStorPal mobile app is the answer. With this app, tenants can easily access their accounts, make payments, obtain their gate access code, and even upload inventory photos and descriptions. For those tenants and prospects who prefer personalized assistance, live chat and phone call options are just one click away.

Make It Easy for Tenants to Pay You

Powered by XPS Solutions, 24/7 Pay by Phone is an automated payment system that gives your customers the option to make payments via phone 24/7. Plus, your number will be provided to past-due tenants during a collection call.

One of the most significant advantages of 24/7 Pay by Phone is the ability to increase cash flow. Because the system is consistently available, customers can make payments at their convenience. As a result, you will receive payments efficiently and on time, improving your cash flow. Costly late fees will be avoided and financial health will be stable.

Customize the Perfect Fit For Your Needs

The XPS Remote Management Suite provides you with a range of packages that can be custom-tailored to meet your unique needs. For everything from Remote Management Live to RentUp, we can get you on the right track to meet your goals.

Our knowledgeable staff will work with you to develop a comprehensive program that will reduce overhead, enhance the customer experience, and increase revenue.

Final Thoughts

If you find yourself falling short of meeting or surpassing your goals for 2024 it might be a good idea to consider taking proactive measures to get back on track. XPS offers solutions that leverage technology, enabling you to incorporate a variety of customer relationship and management options. Rest assured, there is still time to move into 2025 with a bang!

Schedule call with XPS Solutions today and allow us to create a solution that will elevate your business meet your goals for 2024.