A comprehensive call center team is a vital component in the myriad of vendors, partners, and staff that keep your business up-and-running. With so many pieces to the puzzle to ensure success, it’s important to have a team of experts in your corner that prioritize the customer experience. Customer Experience The overall customer experience is […]
The phone is ringing incessantly and appointments keep piling up. On-site staff is managing day-to-day crises in addition to keeping the facility running smoothly. With massive labor shortages across the nation, it can be hard to fill open job positions and retain employees. Let XPS Solutions be your solution for staffing. XPS Solutions: Seamless integration […]
MyStorPal We want access and answers just a click away. From how we communicate to shopping – our phones offer immediate results. This type of direct access is also useful when it comes to storage needs. Through XPS Solutions services you can access the MyStorPal app. This easy-to-use tool improves the tenant experience by providing […]
XPS Solutions Improves Overall Tenant Experience XPS Solutions delivers immediate value to its clients. Our suite of customer-valued services enhances storage facilities’ existing infrastructure. Extended employee coverage, securing new tenants, and quicker response rates are a direct impact of the overall XPS experience, all provided at a much lower cost than a full-time employee. Let’s […]
Keep Your Tenants In 2021’s fast-paced environment tenants are looking for a quick and convenient customer experience to match their on-the-go lifestyles. Of course, everyone knows the saying “the customer is always right,” but it’s much more than that. In this blog we will discuss factors as to why you should keep your tenants and […]
Are we spoiled or what? Same day, next day, any way… The traditional customer/retail experience has been turned on its’ ear by companies who are leveraging the Internet and have deepened their “hooks” through the use of the mobile phone and its many convenient mobile apps. Have you stopped to consider how have Amazon, Uber, […]
By Mike Roberts, EVP, Business Development and Sales A few weeks ago, my goddaughter, who is nine, was about to lose a baby tooth. In preparation, she constructed a “Tooth Fairy box”. It was quite the project and she was very creative and imaginative with the design. She selected a special box and added cotton […]
By Rob Canales, VP Product Development, XPS Solutions Today’s tenant is positioned, better than ever before, to self-direct the much of their self storage experience. The question/challenge storage facilities face, is whether or not our business is sufficiently equipped/partnered to properly deliver the tenant-centric experience that today’s self storage tenants expect. The experience goes something […]
