For a good many of us, occupancy has dropped back into the upper 80s or low 90s. We are no longer riding high on 100% occupancy and ever-increasing rental rates. Delinquencies have risen. While some of this rise is due to economic hardships for our tenants, I’d be willing to venture that a big part […]
Jennifer brings over 20 years of self-storage management experience, including three years as VP of Operations and five years as COO of Absolute Storage Management, a self-storage management firm. “Jennifer resonates integrity and experience. She knows XPS and our incredible team here. She knows self-storage. And she is excited about our expanded solution offering that […]
Press Release: XPS Solutions Announces Retirement of Executive VP Michael Roberts and Transition of Allied Partner Program Richardson, TX – June 1, 2023 – XPS Solutions, based in Richardson, Texas, is announcing that after 16 years of dedication and service, Michael Roberts, Executive Vice President, has announced his retirement effective May 31st . Roberts has […]
Contact Center Have you ever wondered how often your storage facility manager or staff can’t answer the phone because they’re already on another call or busy with important tasks? It can be frustrating for customers and might even push them toward your competitors. On average, your facility might miss around 60 to 90 calls per […]
Omnichannel Rental Solutions As the weather gets warm, we’re fast approaching the self storage industry’s busy season. Overall, the spring and summer are the most active times of the year for the self storage industry. With people preparing to move, storing seasonal items, or getting an early start on their spring cleaning, there is an […]
RentUp Solution A few years ago, online rental wasn’t very popular. People would usually rent storage space by calling or visiting the local facility in person. This meant that there were often missed opportunities, since employees could be busy and not able to answer the phone. If this happened, prospective tenants would just go to […]
XPS: New Leadership Richardson, TX – July 29, 2022 – XPS Solutions, based in Richardson, Texas, is pleased to announce the implementation of strategic leadership changes following a period of record growth. These adjustments will ensure that our focus remains on client satisfaction and the acceleration of continued growth initiatives. Mike Roberts Mike Roberts, a […]
New Self Storage Facility by Shannon Charbonneau, Director of Client Relations, XPS Solutions Congratulations on your decision to build or buy a self-storage facility! Here at XPS Solutions, we hear frequently from people who are new to the Self-Storage industry. We are thankful when we get to see them in person at the national storage […]
Billing Questions Most sites miss 3-5 calls per day and end up with an average 70 calls per month that go to the call center, not including automated payment/balance inquiries. Here are some ways you can help your storage manager handle these calls, saving both you and your customers time and money. Offer 24/7 support for […]
