Maintain and Attract New Tenants Signed, sealed, and leased. Creating a smooth lease process helps both staff and future tenants. With everything moving at lighting speed, it’s important to maintain and attract new tenants. Effective process coupled with ideal customer experience helps storage facilities achieve what they need most – more and longer leases with […]
By the time the door is unlocked for business at 9:30 AM the phone system already shows ten missed calls and five voicemails. By noon, cleanup is done, five new move-ins have been scheduled, and seven new payment calls have been answered. There hasn’t been a second in the day to manage yesterday’s calls. Opitomize […]
Why Tenant Response Time Matters The average national response time for a potential website lead is almost three hours, but by then it can be too late to turn that lead into a tenant. Responding as soon as someone makes contact has a direct impact on your bottom line. In this blog we discuss why […]
By Shannon Charbonneau, Director of Client Relations, XPS Solutions What do you do when weather and local events affect you and your tenants? As we head into the holidays and take a look back over the year, we see a lot of good in our industry! More units are available, occupancy is still up, and […]
By Javier Lopez, Call Center Manager, XPS Solutions Are you hiring the right representatives for your call center? Do you know what it takes to have a smooth hiring process? Most likely your answer is going to be a resounding “Yes”. Finding the right candidate for your company is usually a time consuming, yet highly […]
By Shannon Charbonneau, Director of Client Relations, XPS Solutions Did you ever walk into work one day thinking through your to-do list and planning how your day would go, only to find at the end of the day that you never quite finished anything on your list because one thing after another took your attention […]
By Mike Roberts, Executive VP of Sales and Operations, XPS Solutions Your goal is to win in the self-storage industry, and you have what it takes to succeed. You have invested, or are planning to invest, in building, acquiring, or becoming a major shareholder in the perfect moneymaking site. You created a fancy website, Facebook […]
By Shannon Charbonneau, Director of Client Relations, XPS Solutions How much time do you spend considering your own personal work-life balance? If you’re like most self-storage facility owners, the answer is, “Not much!”, unless maybe it is a regular topic of conversation with those closest to you. How many of these words do you believe describe […]
