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Behind The Scenes: How XPS Solutions Improves Overall Tenant Experience
XPS Solutions Improves Overall Tenant Experience XPS Solutions delivers immediate value to its clients. Our suite of customer-valued services enhances storage facilities’ existing infrastructure. Extended employee coverage, securing new tenants, and quicker response rates are a direct impact of the overall XPS experience, all provided at a
Remote Management self storage
Day In The Life Of A Storage Facility Manager: Providing Real Solutions With Customer Experience & Time Management
By the time the door is unlocked for business at 9:30 AM the phone system already shows ten missed calls and five voicemails. By noon, cleanup is done, five new move-ins have been scheduled, and seven new payment calls have been answered. There hasn’t been a second
The Need For Speed: Why Tenant Response Time Matters
Why Tenant Response Time Matters The average national response time for a potential website lead is almost three hours, but by then it can be too late to turn that lead into a tenant. Responding as soon as someone makes contact has a direct impact on your
The Three Cs: Why It’s Cheaper To Keep Your Tenants and How To Keep Them
Keep Your Tenants In 2021’s fast-paced environment tenants are looking for a quick and convenient customer experience to match their on-the-go lifestyles. Of course, everyone knows the saying “the customer is always right,” but it’s much more than that. In this blog we will discuss factors as
Addicted to Disruption
Are we spoiled or what? Same day, next day, any way… The traditional customer/retail experience has been turned on its’ ear by companies who are leveraging the Internet and have deepened their “hooks” through the use of the mobile phone and its many convenient mobile apps. Have
When Tragedy Strikes
By Shannon Charbonneau, Director of Client Relations, XPS Solutions What do you do when weather and local events affect you and your tenants? As we head into the holidays and take a look back over the year, we see a lot of good in our industry! More
Reviews: Even a Nine-Year-Old Gets It
By Mike Roberts, EVP, Business Development and Sales A few weeks ago, my goddaughter, who is nine, was about to lose a baby tooth. In preparation, she constructed a “Tooth Fairy box”. It was quite the project and she was very creative and imaginative with the design.
Remote Management self storage
The Hiring Process: 4 Ways to Increase Hiring Successes
By Javier Lopez, Call Center Manager, XPS Solutions Are you hiring the right representatives for your call center? Do you know what it takes to have a smooth hiring process? Most likely your answer is going to be a resounding “Yes”. Finding the right candidate for your
Self Storage Prime Time
By Shannon Charbonneau, Director of Client Relations, XPS Solutions Did you ever walk into work one day thinking through your to-do list and planning how your day would go, only to find at the end of the day that you never quite finished anything on your list