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Addicted to Disruption
Are we spoiled or what? Same day, next day, any way… The traditional customer/retail experience has been turned on its’ ear by companies who are leveraging the Internet and have deepened their “hooks” through the use of the mobile phone and its many convenient mobile apps. Have
When Tragedy Strikes
By Shannon Charbonneau, Director of Client Relations, XPS Solutions What do you do when weather and local events affect you and your tenants? As we head into the holidays and take a look back over the year, we see a lot of good in our industry! More
Reviews: Even a Nine-Year-Old Gets It
By Mike Roberts, EVP, Business Development and Sales A few weeks ago, my goddaughter, who is nine, was about to lose a baby tooth. In preparation, she constructed a “Tooth Fairy box”. It was quite the project and she was very creative and imaginative with the design.
Remote Management self storage
The Hiring Process: 4 Ways to Increase Hiring Successes
By Javier Lopez, Call Center Manager, XPS Solutions Are you hiring the right representatives for your call center? Do you know what it takes to have a smooth hiring process? Most likely your answer is going to be a resounding “Yes”. Finding the right candidate for your
Self Storage Prime Time
By Shannon Charbonneau, Director of Client Relations, XPS Solutions Did you ever walk into work one day thinking through your to-do list and planning how your day would go, only to find at the end of the day that you never quite finished anything on your list
Are You Staying On Top of Your Business?
By Mike Roberts, Executive VP of Sales and Operations, XPS Solutions Your goal is to win in the self-storage industry, and you have what it takes to succeed. You have invested, or are planning to invest, in building, acquiring, or becoming a major shareholder in the perfect
Are You an Overworked Self-Storage Facility Owner?
By Shannon Charbonneau, Director of Client Relations, XPS Solutions How much time do you spend considering your own personal work-life balance? If you’re like most self-storage facility owners, the answer is, “Not much!”, unless maybe it is a regular topic of conversation with those closest to you. How
Traits of a Successful Call Center Representative
By Javier Lopez, Call Center Manager XPS Solutions What does it take to be a successful call center representative? You might think that a call center agent is just an individual that just sits in his or her cubicle for 8 + hours and takes calls all day, right?
Why You Need a Full Service Call Center
By Mike Roberts, Executive VP of Sales and Operations The average self-storage facility misses three to five calls per day. Seventy percent of calls to businesses are placed on hold. Sixty percent of those hang up. Up to 150 calls per month experience this type of call