Author Archives: Rob Canales

mobile user

Addicted to Disruption

Are we spoiled or what?  Same day, next day, any way…  The traditional customer/retail experience has been turned on its’ ear by companies who are leveraging the Internet and have deepened their “hooks” through the use of the mobile phone … Read More

natural disaster picture

When Tragedy Strikes

By Shannon Charbonneau, Director of Client Relations, XPS Solutions What do you do when weather and local events affect you and your tenants? As we head into the holidays and take a look back over the year, we see a … Read More

tooth fairy review card

Even a Nine-Year-Old Gets It

By Mike Roberts, EVP, Business Development and Sales A few weeks ago, my goddaughter, who is nine, was about to lose a baby tooth. In preparation, she constructed a “Tooth Fairy box”.  It was quite the project and she was … Read More

4 Ways to Increase Hiring Successes

By Javier Lopez, Call Center Manager, XPS Solutions Are you hiring the right representatives for your call center? Do you know what it takes to have a smooth hiring process? Most likely your answer is going to be a resounding … Read More

busy checklist

Self Storage Prime Time

By Shannon Charbonneau, Director of Client Relations, XPS Solutions Did you ever walk into work one day thinking through your to-do list and planning how your day would go, only to find at the end of the day that you … Read More

manageyourbusiness

Are You Staying On Top of Your Business?

By Mike Roberts, Executive VP of Sales and Operations, XPS Solutions Your goal is to win in the self-storage industry, and you have what it takes to succeed. You have invested, or are planning to invest, in building, acquiring, or … Read More

work life teeter-todder

Are You an Overworked Self-Storage Facility Owner?

By Shannon Charbonneau, Director of Client Relations, XPS Solutions How much time do you spend considering your own personal work-life balance?  If you’re like most self-storage facility owners, the answer is, “Not much!”, unless maybe it is a regular topic of … Read More

Traits of a Successful Call Center Representative

By Javier Lopez, Call Center Manager XPS Solutions What does it take to be a successful call center representative? You might think that a call center agent is just an individual that just sits in his or her cubicle for 8 … Read More

Why You Need a Full Service Call Center

By Mike Roberts, Executive VP of Sales and Operations The average self-storage facility misses three to five calls per day. Seventy percent of calls to businesses are placed on hold. Sixty percent of those hang up. Up to 150 calls … Read More

Profit dial picture

Payment Methods that Work for You and Your Tenants

  By Shannon Charbonneau, Director of Client Relations, XPS Solutions If you’re in the self-storage industry, you already know that getting paid for your spaces is a big part of the daily tasks on which you and your staff spend … Read More