XPS Solutions | Blog
We do two things really well. We help self-storage facilities by catching their calls, and providing tools that find new tenants and extend the stay of your current tenants.
self storage solutions, self storage call center, call center of choice, self storage mobile app, self storage reputation management, self storage contact center, self storage app
2033
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By Mike Roberts, EVP, Business Development and Sales A few weeks ago, my goddaughter, who is nine, was about to lose a baby tooth. In preparation, she constructed a “Tooth Fairy box”.  It was quite the project and she was very creative and imaginative with the design.  She selected a special box and added cotton balls, thread spools, and of course, glitter to place the baby tooth. My goddaughter was very proud and she was so...

By Javier Lopez, Call Center Manager, XPS Solutions Are you hiring the right representatives for your call center? Do you know what it takes to have a smooth hiring process? Most likely your answer is going to be a resounding “Yes”.  Finding the right candidate for your company is usually a time consuming, yet highly crucial process.  You definitely want to be careful who you hire.  If you rush this process you could end up with the...

By Shannon Charbonneau, Director of Client Relations, XPS Solutions Did you ever walk into work one day thinking through your to-do list and planning how your day would go, only to find at the end of the day that you never quite finished anything on your list because one thing after another took your attention all day? It happens even to the best planners and the most task-oriented people.  Let’s face it – some days are just...

By Mike Roberts, Executive VP of Sales and Operations, XPS Solutions Your goal is to win in the self-storage industry, and you have what it takes to succeed. You have invested, or are planning to invest, in building, acquiring, or becoming a major shareholder in the perfect moneymaking site. You created a fancy website, Facebook and Twitter web pages, and are budgeting for SEO and Google AdWords to appropriately market your facility.  You integrated with top-notch...

By Shannon Charbonneau, Director of Client Relations, XPS Solutions How much time do you spend considering your own personal work-life balance?  If you’re like most self-storage facility owners, the answer is, “Not much!”, unless maybe it is a regular topic of conversation with those closest to you. How many of these words do you believe describe you?  Which words would your friends and family use to describe you? Workaholic Unavailable Busy Friends? Family? I don’t know because I...

By Javier Lopez, Call Center Manager XPS Solutions What does it take to be a successful call center representative? You might think that a call center agent is just an individual that just sits in his or her cubicle for 8 + hours and takes calls all day, right? Hiring the right call center representative is just as important as having the right call center software. Candidates are screened for a variety of criteria such as personality, skill, and experience...

By Mike Roberts, Executive VP of Sales and Operations The average self-storage facility misses three to five calls per day. Seventy percent of calls to businesses are placed on hold. Sixty percent of those hang up. Up to 150 calls per month experience this type of call handling. “Why, as an owner/management company, would you let your marketing dollars and the leads that it generates, slip right through your hands and into your competitors' hands? When choosing...

  By Shannon Charbonneau, Director of Client Relations, XPS Solutions If you’re in the self-storage industry, you already know that getting paid for your spaces is a big part of the daily tasks on which you and your staff spend your time.  From discussing payment options during the rental process, to communicating with tenants on balances that are due soon or past due, to actually taking the time to accept live payments in the facility or over...

By Rob Canales, VP Product Development, XPS Solutions Today’s tenant is positioned, better than ever before, to self-direct the much of their self storage experience.  The question/challenge storage facilities face, is whether or not our business is sufficiently equipped/partnered to properly deliver the tenant-centric experience that today’s self storage tenants expect. The experience goes something like this:  The prospective tenant starts by initiating an Internet search, identifying a few properties that are ideally located, scrutinizing review ratings,...