The Key to Streamlined Self-Storage Operations: Self-storage Tenant Communication Tools

Running an efficient self-storage operation isn’t just about excellent location or secure facilities anymore. The industry has grown increasingly competitive, and owners and operators are constantly challenged to match rising tenant expectations while ensuring smooth, profitable operations.

The solution? Facility Management Software. Platforms like Cubby, Hummingbird, Self Storage Manager (SSM), SiteLink, Sentinel, Storage Commander and StorEdge have become indispensable tools for self-storage businesses. These tools, combined with powerful services like the XPS Call Center and Remote Management offerings, provide a winning formula for operational excellence.

If you’re looking to boost efficiency, elevate tenant satisfaction, and increase revenue, this guide unpacks the essential benefits of facility management software paired with expert support services.

Why Facility Management Software is Your Secret to Success

Facility Management Software has moved from “nice-to-have” to a “must-have” for self-storage operators. These cutting-edge platforms offer more than basic operational support—they become the backbone of a business aiming for growth and scalability. Here’s why facility management software is indispensable:

1. Operational Efficiency

Say goodbye to time-consuming admin tasks. facility management software automates repetitive activities like tenant communication, billing, and payment processing. By reducing manual work, operators can focus on growing their business instead of juggling day-to-day tasks. Imagine never worrying about chasing down late payments or manually updating tenant records again!

2. Enhanced Tenant Experience

Today’s tenants expect convenience—and facility management software delivers just that. From online reservations and contactless payments to comprehensive tenant portals, these tools empower tenants to manage their accounts hassle-free. The result? Happier tenants who are more likely to renew leases and recommend your facility to others.

3. Data-Driven Decision Making

With advanced analytics and reporting capabilities, facility management software provides insights into occupancy trends, revenue patterns, and tenant behavior. This data enables you to make informed, strategic decisions to maximize profitability. Whether you’re assessing seasonal occupancy rates or planning marketing campaigns, you’ll have the numbers to back every choice.

4. Scalability

Whether you operate a single facility or manage multiple locations, facility management software scales with your business. This flexibility ensures seamless operations as your portfolio grows, providing the tools you need to handle increased complexity without missing a beat.

Spotlight on Leading Facility Management Software Solutions

The self-storage industry offers several excellent facility management software platforms to fit your needs. Here’s a look at four standout solutions and how they can transform your business.

Cubby Storage

Cubby simplifies operations with its intuitive interface and customizable reporting. It’s ideal for operators who prioritize clear, actionable insights and streamlined tenant communication.

Self Storage Manager (SSM)

SSM is tailored for operators who value financial transparency and seamless tenant management. Its advanced accounting features are especially helpful for maintaining accuracy across large operations.

SiteLink

This powerful cloud-based software supports features like online move-ins and reservations. With robust integrations and remote accessibility, SiteLink ensures operational continuity, no matter where you are.

StorEdge

StorEdge focuses on helping operators grow their business. It includes marketing and tenant acquisition tools like automated lead tracking and CRM integrations to help businesses stand out in a crowded marketplace.

Unlock the Full Potential of Your Facility Management Software with XPS Solutions

While facility management software platforms provide the foundation of operational efficiency, they work best when paired with complementary services. XPS Solutions enhances the functionality of your facility management software through its Call Center and Remote Management Services.

Call Center Support

Even the most advanced facility management software can’t answer phones. XPS’s call center ensures no tenant inquiry goes unanswered. Whether prospects are looking to rent a unit or tenants need help with their account, XPS ensures every call is handled professionally 104 hours a week.

Remote Management

Manage your facility with confidence—even when you’re off-site. XPS Remote Management services handle tasks like payment collections, unit rentals, move-in and move-out tasks, communication with vendors, and tenant inquiries to keep business running smoothly. With XPS on your side, you’ll save time without sacrificing service quality.

Seamless Integration

XPS integrates effortlessly with major facility management software platforms like Cubby, Hummingbird, Self Storage Manager (SSM), SiteLink, Sentinel, Storage Commander and StorEdge, creating a cohesive and efficient tech stack. This integration amplifies the value of your facility management software investment, ensuring your business operates like a well-oiled machine.

Why a Combined Approach is the Smartest Move

Pairing robust facility management software with XPS Solutions’ services delivers benefits that go beyond efficiency. It elevates every aspect of your business for lasting results.

With a combined approach, you can expect to achieve:

• Higher Occupancy Rates through unmatched tenant service and timely follow-ups.
• Maximized Revenue by capturing leads that would otherwise be lost and improving retention rates.
• Streamlined Operations with an ecosystem that merges tech precision and human expertise.
• Greater Peace of Mind, knowing that every detail—from tenant communication to payment processing—is managed seamlessly.

Your Step Forward

The self-storage industry is evolving rapidly, but staying ahead isn’t just about keeping up with trends—it’s about equipping yourself with the right tools and services to excel. When Facility Management Software meets the expert support of XPS Solutions, the result is a business that runs efficiently, delights its tenants, and grows sustainably.

Are you ready to transform your self-storage operations?

Contact us today at to learn how XPS Solutions can amplify your efficiency, improve tenant satisfaction, and increase your revenue.