XPS Solutions

Self Storage facilities have traditionally been connected to onsite management. Prospective customers needed to call or visit the physical store to lease a self storage unit. It’s not surprising that with the advent of new technologies, the self storage industry is shifting to remote
management.

The Power of Remote Management

Remote management is no longer just a nice-to-have—it’s quickly becoming essential for those seeking streamlined operations.

Owners and operators looking to stay competitive with REITs are transforming their facilities through innovative remote management solutions. From handling delinquency calls and move-in/move-out processes to 24/7 automated payments and over-the-phone rentals, XPS Solutions’ Remote Management delivers game-changing advantages.

See how seamlessly remote management integrates into your current operations, boosting productivity, keeping customers happy, and strengthening your bottom line. Ready to elevate your self-storage business? Let’s explore the untapped potential of remote management integration.

Reduce Operating Expenses and Drive Efficiencies

Change can be daunting, but the benefits far outweigh the challenges.

Cost Concerns
The question you have to ask yourself is what is your time worth. If you are considering a fully remote location model, this means you are covering and handling day-to-day administrative tasks. This includes taking payments, updating leases, chasing delinquencies, processing move-ins and move-outs, and much more. Consider what you would pay yourself to do this. Now, consider this: XPS Remote Managers are usually one-third the cost of hiring a full-time manager.

And, if you have an on-site manager in a hub and spoke style model, hiring a remote manager to handle administrative tasks allows your on site team to focus on the property and face-to-face interactions by not bogging them down in administration.

The math makes sense free up yourself or your team.

Customer Service Redefined – Xperience Matters™

Remote management doesn’t mean losing the personal touch but enhancing it. With automated systems handling routine tasks, your staff can focus on what truly matters – providing exceptional customer experiences.

Experienced Staff
100% of the XPS Remote Managers are from the self storage industry. You get people who understand the industry, tenants, prospects and your business.

Local Matters
100% of the XPS Remote Managers are U.S. based and most are based out of our headquarters in Richardson, Texas.

Call Center
Customers don’t like waiting on hold. They want to be in control of their time. A Valero study found that 60% of customers hang up after waiting one minute.

The XPS Call Center backs up our managers 104 hours a week and ensures that every customer call is promptly answered by an agent who is a veteran of the self storage industry. Missed calls are a thing of the past and customer satisfaction is enhanced.

MyStorPal
In today’s digital age, customers have high expectations when it comes to mobile responsiveness. That’s why the MyStorPal app is the perfect solution for keeping your tenants happy.

With the MyStorPal app, tenants have convenient access to their accounts. They can effortlessly make payments, obtain gate access codes, and upload photos and descriptions of their stored items.

The MyStorPal app empowers tenants to take control of their storage experience, providing them with the tools they need to manage their accounts efficiently. With this user-friendly app, tenants can maximize their storage potential and enjoy a seamless and hassle-free experience.

24/7 Pay By Phone
Integrating pay-by-phone systems makes it easy for tenants to pay you. Payments can be made from mobile devices at any time. This enhancement to customer convenience streamlines operations and maintains seamless financial transactions.

Live Video Coverage
XPS Solution’s newest enhancement to the self storage customer experience is Remote Management Live.

Whether you are using KISS (Keep It Simple Storage) or LiveSwitch, with Remote Manager Live, an XPS Remote Manager is available with live video interactions, offering them a seamless, personalized, and responsive experience. This is the first step toward a tenant-
centric self storage future.

Your Path to Remote Management Success

If you’re ready to reshape your self storage facility, call XPS Solutions to help you assess your needs and identify areas for improvement. The XPS team will assist you in evaluating your current systems and guide you through the implementation of a suite of scalable solutions that will enhance your operations.

Final Thoughts

Remote management isn’t just a trend; it’s the future of self-storage. By embracing this technology, you’re not just keeping up with the times – you’re staying ahead of the curve.

Those who adapt thrive. Be the leader in your market – embrace remote management and watch your business soar to new heights!