In the fast-paced world of self-storage, efficiency is the name of the game. Step back and evaluate your behind-the-scenes operations through the lens of an efficiency expert. Are you running a smooth, well-oiled machine, or is your team juggling phone calls, on site customer inquiries, cleaning out units and other administrative tasks with limited time and resources?

If your operations feel stretched thin, it may be time to consider outsourcing. By entrusting essential tasks to experts, you not only lighten the load for your team but also improve customer satisfaction, increase revenue, and streamline your business. At XPS Solutions, we believe Experience Matters—Theirs, Yours, and Ours. That’s why we offer tailored outsourcing solutions to help you achieve peak performance.

Streamline Your Operations: Why Outsourcing is an Investment, Not an Expense

Outsourcing isn’t just about saving time—it’s about driving long-term growth. By identifying critical tasks that can be managed externally, you can focus on what truly matters: growing your business and enhancing customer experience.

Consider this: The average self-storage facilities miss 60-90 calls per month. That’s up to 90 missed opportunities for revenue, customer retention, and satisfaction. With XPS Solutions, you’ll ensure no call goes unanswered, freeing your team to prioritize key responsibilities while boosting profitability.

Let’s dive into three essential tasks you should consider outsourcing—and how XPS can help.

1. Phone Calls: Boost Customer Satisfaction and Retention

Answering customer inquiries promptly is critical in the self-storage industry. At XPS Solutions, our highly trained call center agents specialize in self-storage operations.

They deliver:

• Expert Guidance: Agents address inquiries with precision, fostering trust and credibility.
• Personalized Support: Customers appreciate quick, attentive service, leading to higher retention rates.
• Account Visibility: With our direct integration with nearly all of the current software platforms, our agents can speak directly to your tenant’s needs
• Reputation Management: Skilled agents handle challenging situations proactively, minimizing negative reviews and safeguarding your brand.

When your customers feel heard and valued, loyalty follows. By outsourcing phone calls, you’re not just saving time—you’re investing in your customers’ trust and satisfaction.

2. Rentals: Convenience That Drives Revenue

Did you know that 70% of customers are willing to pay more for convenience, and 75% would switch companies for a more streamlined leasing process?

Enter RentUp by XPS Solutions. This integration allows XPS Rental Agents to have full visibility of your space mix and available inventory. Including promotions and tenant insurance/protection plan requirements and tools.

• Highly Trained Rental Agents: Our Rental Agents are highly trained to close the sale.
• Extended Coverage: With 104 hours of weekly phone support, you wont miss a rental opportunity.
• Remote Efficiency: If your facility operates without on-site staff, RentUp ensures you never miss a rental opportunity.

With RentUp, you can offer unmatched convenience, enhance customer satisfaction, and keep your business running smoothly—even remotely.

3. Payments: Simplify Cash Flow Management

Late payments and missed collections can hurt your bottom line. With the XPS 24/7 Pay By Phone system, you provide tenants with the flexibility to make payments anytime, anywhere.

• Convenience: Tenants can check balances, make payments, and resolve inquiries 24/7 via a dedicated local phone number.
• Improved Cash Flow: Round-the-clock payment availability increases on-time payments and reduces the risk of late fees.
• Enhanced Customer Experience: Accessible payment options build trust and satisfaction, helping you retain loyal tenants.

By implementing Pay By Phone, you’ll ensure a seamless payment process that supports both your financial health and tenant relationships.

Experience Matters: Build a Stronger Future with XPS Solutions

In today’s competitive market, self-storage facilities need to operate smarter, not harder. Outsourcing essential tasks allows you to focus on growth while ensuring customers receive exceptional service.

At XPS Solutions, our decades of expertise help self-storage operators succeed. Experience Matters—and we bring ours to help you enhance yours.
Ready to streamline your operations and elevate your business? Schedule a consultation today, and let’s design a tailored outsourcing program that works for you.

Your success is our priority. Let XPS Solutions take your business to the next level.