The Self-Storage Industry's Call Center of Choice

Compete with the REIT's

rental contract

Rental Increase

Average 4-6 New Rentals per property every month at $990/each!

time

Return on Time

Property Managers get critical help when they need it the most

More Coverage Hours = More Rentals

system gears

Integrated Systems

Integrated Systems save time & money.

We are integrated with all of the common site management systems.

on target strategy goal

Strategic Position

Put your property in a position to compete - even with the REIT's!

Call Center Agent

Call Center Solution

The smallest investment with the biggest return-no hassle, full suite of tools & services for less.

Our Products & Call Center Services

XPS Solutions

Call Center Services

Our Dallas, Texas-based call center team answers the calls that your team can’t -- or every call -- every time! According to Small Business Research phone calls convert to revenue 10-15 times more than web leads. Did you know that 70% of consumers said they backed out of a purchase when they were unable to speak with a retailer? Don’t miss a call. Don’t miss a sale. Let our XPS Solutions team help you stop the shop and rent your facility up today.


Rent Rewards

RentRewards™

With our exclusive RentRewards program, we offer your prospective tenants a $10 e-gift card from a variety of national brands if they tour your facility. If we can get the caller to walk in your door, your team can get the rental. With RentRewards, you'll know how many callers scheduled a tour, how many visited your facility and, most importantly, how many rented. Offering this extra incentive sets you apart from your competition and helps you convert more of your callers into tenants!

  • Walmart
  • Target
  • iTunes
  • Home Depot
  • Chilis
  • Cabelas
  • Amazon

XPSChat

XPSchat™

Adding the XPSchat feature to your website offers another way for your prospective tenants to get quick answers about your facility. In addition, this web tool promotes stickiness on your website and reduces the bounce rate for people who aren't yet ready to pick up the phone and call. Our professionally trained self-storage specialists are standing by to handle your live chat requests.


XPSmail

XPSmail™

Offering a "Contact Us" web form or Email address for inquiries is a must for a professional website. Allow our XPSmail team to respond to your web form inquires. We continuously monitor your incoming messages and will respond within 15 minutes or less by reaching out with an outbound call or a custom email template.


Web and Live Chat

24/7 PayByPhone™

Provide your tenants with as many options as possible to pay their bill! In addition to offering your callers the option to make an automated payment on rollover calls from your facility, you will be given a dedicated, local phone number to provide to your tenants to dial directly 24/7 to make their payment at any time. Providing this number to your past due tenants when making collection attempts will save your office staff time during peak business hours!


BigData Dashboard

BigData™ Dashboard

Our real-time web reporting tool is available on demand from any device. We track and archive data from every call handled by our self-storage specialists to provide you with geo-data, rental conversion percentages, caller buying cycles, requested unit sizes, and marketing sources. Access a quick, high-level snapshot of your business anytime, anywhere.


ResQue

ResQue™

Beat the competition by implementing our ResQue follow up process for your prospective tenants! Your callers have a limited shopping window. Allow us to follow up with customized Emails and outbound sales calls from our self-storage specialists to get you quick results and more rentals.


XPSListen

XPSlisten™

Listen to all of your calls 24/7! XPSlisten tracks and records all incoming calls, whether your team or ours answers them. On-demand reporting provides valuable call information including call volume, prospect, non-prospect, and total calls per day. Pinpoint training needs for your staff using Listen recordings.


Strategic Partners

Yardi
storEDGE: Self Storage Technology
sitelink
QuikStore: Security & Software
Domico: Software You Can Count On
doorswap.com
Selt Stroage Manager: The Ultimate Management Software

What Our Clients Say

View All

We are innovating simplifying redefining the future of self storage management.

At XPS Solutions we never stop working for you. From our continuous development of technology and real-time Big Data, to our prospect capture strategies and Centralized Sales and Support call coverage, our solutions are designed to grow your business.


What We've Done

  • 2000

    Self Storage Call Center

    XPS Services pioneered the first Call Center solely for Independent Self Storage Operators.
  • 2004

    1st Web-based CRM

    Introduced the first Web-based CRM for our Self Storage Clients.

    Tenant Payment

    Processed our first Tenant Payment with a Live Agent

    2nd Expansion

    Moved into a 10,000 square foot facility with backup generator and redundant internet connectivity ensuring a reliable service level.
  • 2007

    API Launch

    Launched API technology designed to integrate into Site Management Systems allowing real-time access to live inventory.

    Company Name

    Changed the company name to XPS Solutions to better reflect our direction and purpose.
  • 2008

    TenantBuilder™

    Created and launched TenantBuilder™, a direct mail/phone campaign designed to drive more Commercial Tenants to our clients properties.
  • 2010

    Live Chat Tool & Support

    Introduced Live Chat Tool & Support for our Clients.
  • 2011

    PayByPhone™

    Launched the first automated Pay-by-Phone technology for secure payment processing of Tenant payments 24/7.
  • 2013

    RentRewards™

    Introduced the first and only RentRewards™ electronic gift card. Aimed to increase rentals and decrease acquisition costs.
  • 2014

    3rd expansion

    Moved into 28,000 s.f state of the art building with redundant generator and internet systems to ensure continuous operation.
  • 2017

    ResQue™

    Introduced the first comprehensive outbound program for following up with prospective tenants.

Get in Touch With Us

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We promise to promptly answer any questions you may have. We look forward to connecting with you, and helping you grow your self-storage business!


Our Corporate Headquarters


Business Hours Central Standard Time (CST)

Regular Office Hours
  • Monday - Friday 8 am to 5 pm
Call Center Hours
  • Monday - Saturday 6 am to 10 pm
  • Sunday - 9 am to 5 pm

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